Returns and complaints

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5

Should you wish to return products purchased from academicbooks.dk you can do so within 14 days from when you received them, either by contacting our webshop's Customer Services or you can go directly to one of our stores. Read here how to do a return. 

 

Returns – printed books

You can regret your purchase from academicbooks.dk within 14 days from when you received the books. You need to notify Customer Services of a return within these 14 days and then send the books you wish to return to our return address. Please note that the cost of returning a product is non-refundable. 

 

How to return books:

> Notify Customer Services via email to academicbooks@academicbooks.dk of your wish to return all or parts of you purchase. Remember to include your order number and specify exactly which products from the order you wish to return.

> Send the products and a copy of the invoice you have received via email to: 

Academic Books
Rosenørns Allé 9
1970 Frederiksberg C
Att.: Kundeservice

The order payment will be refunded to you within 14 days from when your return notification reaches Customer Services. 

In cases where we receive the returned products earlier or documentation that the products has actually been sent to us (e.g. a receipt from the postal services) we will refund the payment immediately following this. Documentation for sending us your products can be emailed to academicbooks@academicbooks.dk – again, remember to include order number and specify returned products.

You are responsible for the products you are returning until we have received them in Customer Services. This means that you will need to cover any costs should the products be damaged or lost in transit. The costs of sending us the products are non-refundable.   

If you need to return a wrongly delivered or damaged product, we will pay your shipping costs. 

As an alternative to returning products purchased from academicbooks.dk via Customer Services you have the option of avoiding the shipping costs by returning them personally in one of our bookstores. If you wish to do so, bring the books and the invoice you have received via email to one of the stores (you can also download your invoice from My page here in the webshop). See store locations and open hours here.

 

About the condition of the products you are returning

When you make use of your right to regret a purchase from academicbooks.dk and wish to return the books, please note that in order to receive a full refund the books need to be in the same condition as when you received them, meaning that they should be in a normal condition for new books and as such possible for us to sell again to another customer.

If the books you return carry signs of use or are damaged in any way we will make a case by case assessment of the value of each product with regards to being able to sell it again at full price.

Based on this assessment we will decide if your refund will be a 100%, 75%, 50%, 25%, or 0% of the original order payment for the product.

Examples of signs of use or damages which could result in a reduction of the product value are folded page corners, marks on the cover, a broken back (from e.g. folding the book backwards as when taking photocopies), bended or torn cover or pages, or writing in the book. 

These are only guiding examples and do not make up for a full list of signs of use or damages which could result in a reduced refund. If you are uncertain of what to expect you can try to compare with your own expectations as a customer bying a new product - would you want to pay the full price for the product you are returning or would you expect a reduction due to the condition of the product?

Should the book be in a condition which we assess makes the product unsellable even at a reduced price, e.g. if you have written in the book, you will not be able to get a full or reduced refund of the order payment for the product, and you could instead try to resell the book via a used book website or store.

Returns – e-books and access to online services

When you buy an e-book or access to an online service from academicbooks.dk, you deny the right of cancellation. Should the product be defective in some way, please feel free to contact us.

Returns – books bought in one of our bookstores

Printed books purchased from one of our bookstores can be returned within 30 days, and within the first eight days you can get your money back. To return a store purchase, bring the books and receipt to the store. 

Warranty

You can complain about a product you have bought within two years of the purchase. You may e.g. have received the wrong product, the product may have been damaged in transit, or the product may be defective.

You can complain by contacting Customer Services via phone or email or by personally visiting one of our stores. See how to contact Customer Services or find bookstore addresses and open hours