A shortened version of this text was delivered by Joop F.M. Koppenjan on February 3, 2012, on the occasion of the public acceptance of the chair 'Public Administration, in particular the study of policy processes within the public sector' at Erasmus University's Dept. of Public Administration, Faculty of Social Sciences.
Topics in this booklet include: what is good public service delivery? * splitting up and reconnecting * splitting up the railway service delivery * the risk of a fragmented service delivery * a theoretical intermezzo: how can reconnection be accomplished? * reconnecting the regional rail service delivery * a research agenda: institutional assemblages for public service delivery.