Do you know what is a shared service center or business service center?
Does your organization service center take client service calls rather than the producer?
How are the changes reflected in the CMDB, chargeback accounting, and Customer Service Center?
How do you determine how much a service center should charge its internal customers?
Is it a sub-type of service centers or it is a new type of responsibility centers?
What are the appropriate reporting relationships for shared service centers?
What can be configured by an administrator in the Self Service Center application?
What strategies adapt and expand consolidated service centers to other organization locations?
Which cross-channel technologies are you using to support your service center and how often?
Which services should be provided locally, through shared service centers, or centrally?
This Service Center Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Center challenges you're facing and generate better solutions to solve those problems.
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Center investments work better.
This Service Center All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth Service Center Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Center maturity, this Self-Assessment will help you identify areas in which Service Center improvements can be made.
In using the questions you will be better able to:
Diagnose Service Center projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
Implement evidence-based best practice strategies aligned with overall goals.
Integrate recent advances in Service Center and process design strategies into practice according to best practice guidelines.
Using the Self-Assessment tool gives you the Service Center Scorecard, enabling you to develop a clear picture of which Service Center areas need attention.
Your purchase includes access to the Service Center self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.