Payment and billing

How do I pay when I order online and pick up in one of the shops?
When ordering books to pick up, you’ll have to pay in the webshop. The money will not be deducted from your payment card before you have picked up your books. 

When shopping with us, you can use the following cards: Dankort, VISA/Dankort, VISA, VISA Electron, Mastercard/Eurocard, JCB or American Express.

I have paid by credit card but still received an invoice
Even though you paid your order with card in the webshop, you’ll receive an invoice in an email when the order is shipped from us. The invoice is your final receipt from us.
If you look at the payment card at the bottom of the invoice, it should be stated here that the invoice has already been paid by card.


When do I receive the invoice?
We’ll send an invoice to you email when your books are shipped.

Can I pay with a gift certificate in the webshop?
Unfortunately, our gift certificates can only be used in our stores, and not in the webshop.


Can I pay by invoice?
Our membership customers can choose invoicing as a form of payment. This is not possible as recular bussiness customer, private customer or student. 


Electronic invoicing
When placing orders for a public institution, be sure to use your EAN-number.


Feel safe using your credit card
You run no risk by using your credit card in our web shop. We do not have access to your card information, since this part of the payment is handled by DIBS. 


You can get a refund in event of the following:

  • If your order is not delivered
  • If you have received your order and returns it within 2 weeks – read more about returns
  • If money has been withdrawn from your card without your permission
  • In these cases the card issuer must give you your money back within 2 days of your objection to the withdrawal. You can read more about online payment on 


Card fees
When you use your card for online purchases your bank charges a fee.