Returns and complaints

If you wish to return physical goods purchased at academicbooks.dk, you can do so within 14 days after you have received your order. You can either return the order or deliver your purchased items to one of our physical bookstores. Please note that shipping costs are not covered by Academic Books - you must pay the shipping costs yourself.



How to return your purchased items to our stores

  • To avoid shipping costs, you can return books purchased at academicbooks.dk in one of our physical stores.

     
  • Bring your books and your delivery note or the invoice you received by mail (you can also find your invoice in the overview of your orders through My Page in our web shop).


 

How to return items in our bookstores:

 

  • Pack the items you wish to return. In addition to the returned items and the cancellation form, you must enclose your invoice or delivery note. If this is not included in the return package, we cannot accept the return.

 

  • Send the items you wish to return to the following address:

     

Academic Books CBS
Solbjerg Plads 3
2000 Frederiksberg C
Att.: Kundeservice – Retur

 

NOTE: When you return your books by shipment, they must be sent to the address above or delivered in person in one of our stores. We do not accept any returns that are delivered to any kiosks, post offices, etc.

 




The order payment will be refunded to you within 14 days from when your return notification reaches Customer Services. (Please note that at the semester start, your refund may take a while longer).

In cases where we receive the returned products earlier or where you send us documentation of the products having been shipped (e.g., a receipt from the postal services), we will refund the payment immediately following this. Documentation for sending us your products can be emailed to academicbooks@academicbooks.dk – again, remember to include the order number and specify returned products.

You are responsible for the products you are returning until we have received them in Customer Services. This means that you will need to cover any costs should the products be damaged or lost in transit. The costs of sending us the products are non-refundable.   

If you need to return a wrongly delivered or damaged product, we will pay your shipping costs. 



About the condition of the returned products

When you make use of your right to regret a purchase from academicbooks.dk and wish to return the books, please note that to receive a full refund the books need to be in the same condition as when you received them, meaning that they should be in a normal condition for new books and as such possible for us to sell again to another customer.

If the books you return carry signs of use or are damaged in any way, we will make a case-by-case assessment of the value of each product with regards to being able to sell it again at full price.

Based on this assessment we will decide if your refund will be 100%, 75%, 50%, 25%, or 0% of the original order payment for the product.

Examples of signs of use or damages which could result in a reduction of the product value are folded page corners, marks on the cover, a broken back (from e.g., folding the book backward as when taking photocopies), bent or torn cover or pages, or writing in the book. 

Remember, these are only guidelines and examples of damages that will result in a reduced refund. If you are uncertain of what to expect you can try to compare with your own expectations as a customer buying a new product - would you want to pay the full price for the product you are returning or would you expect a reduction due to the condition of the product?

Should the book be in a condition which we assess makes the product unsellable even at a reduced price, e.g., if you have written in the book, you will not be able to get a full or reduced refund of the order payment for the product, and you could instead try to resell the book via a used book website or store.


Please note: By returning only part of a book package, the collective discount will no longer apply.

 

Returns – Used books

It is not possible to return used books purchased from Academic Books.
The sale is covered by the second-hand VAT scheme and therefore the item is not returnable.



Returns – e-books and access to online services

When you buy an e-book or access an online service from academicbooks.dk, you deny the right of cancellation.
Should the product be defective in some way, please feel free to contact us.



Returns – books bought in one of our bookstores

Printed books purchased from one of our bookstores can be returned within 14 days.
Within the first 5 working days, you can get your money back. To return a store purchase, bring the books and receipt to the store. 
Be attentive: We do not take back sales items.

Please note: When returning or exchanging a book, the item must be unused and undamaged.


 
Warranty

You can complain about a product you have bought within two years of the purchase.
You can complain by contacting Customer Services via phone or email or by personally visiting one of our stores. See how to contact Customer Services or find bookstore addresses and open hours. 
Please have your order number ready.

Here you can contact customer services and here you will find our addresses and the opening hours of our bookstores.