This is our general information and terms regarding shipping and delivery. 

If you have questions about delivery options or the delivery information for a specific product, please feel free to contact Customer Services, before you complete your order online. 

Please note: It is only possible to order for delivery within Denmark when shopping online. Any request regarding shipment to addresses abroad should be directed at our Costumer Services.

Expected time of delivery

When you order books from academicbooks.dk, expect the following estimated delivery dates:

• 1-4 working days for books in stock
• 2-5 working days for books that must be ordered from Danish publishers
• 10 working days for books that must be ordered from foreign publishers

Please remember to check the stock and delivery information for the specific product before you place your order. You can use the links “Check if it is in stock”/ “Show expected date of delivery” available from the product page and your shopping cart to see if a book is in stock in one of our bookstores, and other special conditions about the product’s availability. Please also note that the estimated delivery dates are counted in working days (that is excl. weekends and public holidays). If a book is not yet published, the estimated time of delivery is calculated from the publication date. If you have questions about our delivery options or how to interpret the expected time of delivery, please contact Customer Services before you place your order.

Partial deliveries

When you order products for delivery, we will attempt to ship all products on an order as one package. This means that it is the latest expected delivery date for a product on your order that applies to the entire order. If we are unable to ship all products together, we will dispatch them as partial deliveries without additional costs for you. In case our suppliers delay the delivery of your books by an additional 3-4 working days from our estimated delivery dates, we will cover the shipping costs.

Pick Up within Denmark

You can choose whether you would like your order sent to you or if you prefer to pick up your order free of shipping in one of our bookstores when you place your order. The cost of delivery of your purchase will follow the rates listed below (incl. 25% VAT). You can also see the delivery cost in checkout when placing your order. 

• Pick-up in store – Price: 0 kr. - Collect your purchased books in one of our bookstores and save the cost of delivery.
• PostNord Service Point – Price: 40 kr. - have your package delivered to one of their pick-up shops or drop boxes.
• Postens Erhvervspakker (Danish postal service for businesses) – Price: 45 kr. - Your books delivered at a company address, for example, where you work – more info at post.dk
• Postens Privatpakker (Danish postal service for private customers) – Price: 60 kr. - Your books delivered to your home address – more info at post.dk

When your order has been packed and shipped, you will receive an invoice with your Track & Trace number so that you can follow the package. You will also be able to find your Track & Trace number at My page in the My orders list when you are logged in with your user profile in the webshop.

About Postens Erhvervspakker & Privatpakker

“Erhvervspakker” is business delivery via PostNord (The Danish Postal Service) to a company address (an address to which a CVR/ VAT number is registered), for instance, your place of work. “Privatpakker” is private delivery via PostNord to the address of an individual person. As you can see above, different price rates apply to the two types of delivery.

Delivery of e-books and gift certificates

E-books are delivered as a link where you can download the book you have purchased, without additional costs. The download link will be available from My page in the list of My purchases. It should take a maximum of 10 minutes before the download link is available. If you do not receive the link immediately after your order process is completed, please contact Customer Services so we can check if an error has occurred.

Gift certificates are sent to you in an ordinary letter with PostNord without shipping costs. Please note that gift certificates are always sent separately. If you have purchased books with the same order, you will receive the gift certificate and the books in separate shipments.

International shipment

It is currently not possible to place an online order for shipment to an address outside of Denmark. If you would like to purchase books and have them delivered to an address abroad, please send an email to Customer Services at academicbooks@academicbooks.dk, who can handle your request manually. Feel free to contact Customer Services for more information.

Please note: From 15 June 2015, we charge an administration fee of DKK 40 (excl. VAT) for orders sent abroad. All individuals living in the EU are subject to paying VAT on goods and administrative fees. Shipping costs are calculated according to PostNord's current rates for packages, and the cost depends on the weight of the total order.

Please note: For deliveries outside the EU, the recipient's national customs service may charge duty and add local VAT to the order. Academic Books is not responsible for national customs service duty or local VAT. Sometimes the customs service charges the amount from the shipper, who then charges the amount from the recipient of the order. Please also read our Terms and Conditions.